Service Manager

Are you an experienced Service Manager, or a proven Deputy Manager with the leadership capability to step into your first Service Manager role?

An excellent permanent opportunity has now arisen for a Service Manager to join our Supported Living Team in the Stokesley area.

Compassionate Care

Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs.

At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do.

Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.

Service Manager Role (Supported Living)

As Service Manager, you will hold full operational, clinical and leadership responsibility for our Supported Living services in the Stokesley area. You will be accountable for service performance, quality outcomes, regulatory compliance and team leadership, supported by our wider senior leadership and central support functions.

This role requires demonstrable leadership and management experience within a care setting. We are seeking candidates who meet one of the following criteria:

Proven experience as a Service Manager, or

Significant experience as a Deputy Manager with a clear track record of leading teams, managing services, overseeing quality and compliance, and who is ready to step into a Service Manager role.

You will be passionate about delivering high-quality, person-centred care and confident in leading, motivating and developing teams to achieve excellent outcomes for the people we support.

Overview of the responsibilities:

• Provide leadership, management, and clear direction in delivery of all services within your defined area(s) of responsibility.
• You will work alongside the Area Manager for your allocated area within the organisation, supporting with the strategic overview and direction of the services.
• You will assist in developing, implementing, and maintaining the organisational overall aims and objectives/targets.
• Evaluate the outcomes of the people supported and make amendments as required, alongside the Area Manager and PBS Lead.
• You will lead, direct and support Team Leaders and Support Workers and other colleagues to provide and maintain the highest quality service.
• You will be accountable for all contractual regulations to ensure that all compliance is fully met, and robust quality assurance measures are monitored across the service.
• This role will require the individual to be based within the services the majority of the week ensuring compliance and oversight is at the forefront.

The Service Manager must have

• QCF Level 5 Leadership and Management/Registered Managers Award/NVQ Level 4 Health and Social Care (Preferred) or willing to work towards.
• Strong staff management skills.
• Excellent knowledge of CQC regulations, health and social care legislation and regulatory requirements.
• Enthusiasm, passion and determination to achieve Outstanding and deliver the highest quality person cantered care.

Company Benefits

• Salary £40,000
• 25 days annual leave plus bank holidays
• Employee Assistance Programme offering counselling and other support services.
• Employee Recognition Awards
• Company pension scheme
• Company events